Our client is one of the fastest-growing commercial banking groups in Central and Eastern Europe. They are looking for a senior professional for a key strategic role, who will play a pivotal role in the development and enhancement of the digital loyalty program for the following position:
Senior Product Owner – Loyalty
If you have:
- a higher education degree in business/marketing or a related field,
- a minimum of 10 years of relevant professional experience, including several years in projects related to loyalty or reward programs,
- CRM and loyalty platform implementation experience (e.g., Salesforce, Microsoft Dynamics, or similar),
- outstanding product owner or product management knowledge in customer relations, loyalty, and digital product management,
- a strong IT/technical background, enabling you to support system implementations,
- project management experience and familiarity with project methodologies,
- a deep understanding of Agile principles and processes,
- a proactive attitude, management mindset, strong sense of responsibility, and a team-oriented approach,
- excellent analytical and problem-solving skills, along with structured thinking,
- high proficiency in Microsoft Office,
- strong verbal and written English skills,
then we look forward to receiving your application!
Your tasks will include:
- Participating in the development of the group-level digital loyalty program strategy, and its implementation and launch in Hungary
- Mapping and defining the functions, user experience, and operation of the loyalty program
- Establishing and maintaining relationships with key stakeholders, including representatives from marketing, IT, customer service, and external suppliers
- Developing and maintaining the product features or developments of the loyalty program, taking market trends and customer feedback into account
- Applying the MVP (Minimum Viable Product) approach and running pilot projects if necessary
- Creating and managing a detailed product backlog
- Defining requirements for development and other technical teams
- Analysing market trends, competitors, and evaluating customer feedback
- Defining methods for measuring progress and impact (KPIs)
- Planning and executing customer activation campaigns
What they offer:
- Personal and professional development opportunities
- A pleasant work environment
- Work-life balance
- Access to cutting-edge solutions and technologies
- Competitive compensation package
- Hybrid work model: 3 days office and 2 days home office per week